Shipping & Delivery Policy – J&Co
1. Where We Deliver
We deliver to almost all cities in Pakistan. This website is exclusively for Pakistan.
2. Delivery Charges
We charge a flat delivery fee of Rs. 190rs on orders to any city in Pakistan. The delivery charge is displayed at checkout before placing the order.
3. Order Confirmation
Before dispatching an order, we confirm it through WhatsApp or a phone call using the number you provide. Please ensure that your phone number and delivery address are entered correctly. Orders that we are unable to confirm cannot be dispatched.
4. Processing and Dispatch
Confirmed orders are usually dispatched from our Lahore shop on the same day or the following day.
J&Co’s working days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next working day.
5. Delivery Time
After dispatch, orders usually arrive within 2 to 3 working days. Deliveries to small towns and remote areas may take longer.
Delivery times are estimates and may be affected by weather conditions, public holidays, strikes, or other circumstances beyond our control.
6. Our Courier Partner
We currently ship through PostEx.
In the future, Leopards or other courier services may also be added.
7. Order Tracking
Once your order has been dispatched, we will send you the courier tracking number via WhatsApp. You can use it to track your parcel on the courier’s website or app.
8. Payment Methods
We accept both Cash on Delivery (COD) and Bank Transfer.
8.1 Cash on Delivery (COD)
If you choose Cash on Delivery, please pay the full amount in cash to the courier upon delivery. The amount payable is stated in your order confirmation. The courier collects the payment on our behalf.
8.2 Bank Transfer
For orders paid for in advance via bank transfer, no payment will be due at the time of delivery.
9. Failed or Refused Deliveries
The courier will attempt delivery to the address you provided and may also call you to arrange a suitable time.
If the courier is unable to contact you after reasonable attempts, or if the delivery is refused, the parcel will be returned to us.
We may contact you to arrange a re-dispatch. Additional delivery charges may apply to re-dispatched orders.
10. Address Changes
If you need to change your delivery address, please contact us via WhatsApp as soon as possible.
The address can only be changed before the order has been dispatched.
11. Damaged or Incorrect Items
Please check your parcel upon delivery.
If your order arrives damaged or differs from what you ordered, contact us via WhatsApp or phone within 48 hours of delivery, providing photographs of the item and its packaging.
We will arrange a replacement or refund in accordance with our Refund Policy. J&Co will cover the delivery charges for returns or exchanges resulting from damaged or incorrect items.
12. Contact Us
For any delivery-related questions, please contact us via WhatsApp at 03154880007 or email us at: Jahangirandco.com
